Refund & Return Policy
Customer satisfaction is at the heart of what we do
At Chervelle Mystic Manor, we want you to shop with confidence. If for any reason you are not fully satisfied with your purchase, our team is here to assist you with returns or exchanges within our policy guidelines.
Eligibility for Returns & Refunds
- Requests for return or exchange must be made within 7 days from the date of delivery.
- Items must be unused, in their original packaging, and in resalable condition.
- Proof of purchase (e.g., official receipt, order confirmation) is required for all return/refund requests.
- Certain products, such as perishable goods or personal care items, may not be eligible for return unless defective or delivered in error.
How to Request a Return or Refund
- Contact us at info@chervellemanor.store or via phone at +63 931 108 4520 within 7 days of receipt.
- Provide your order details, the item(s) you wish to return, and the reason for your request.
- Our staff will guide you through the evaluation and return process. Photos of the item may be requested for verification.
- Once approved, return instructions will be provided. Return shipping may be required for some items.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed promptly to your original payment method or as store credit, as agreed upon.
- Processing times may vary depending on your payment provider.
- For exchanges, replacement items will be dispatched as soon as possible after approval.
Exceptions
Items returned not meeting our eligibility criteria, or received after the return period, may not be accepted. Sale items and gift cards are non-refundable unless defective or incorrect.
Questions or Assistance
If you have any questions about our refund and return policy, please reach out to us. Our team is here to ensure your shopping experience is smooth and worry-free.
Chervelle Mystic Manor Customer Care
info@chervellemanor.store
Cabingao Street, Tarcan, Baliuag, Bulacan, Philippines, 3006